China's domestic solar water heaters

Organization and operation of “Internet + Information Technology Consulting Service Center”

China’s domestic solar water heaters and public lighting solar street lights have long been in the status quo of no professional team for maintenance and repair management. If the delay continues, not only will the performance of the existing solar water heaters and solar street lights not be fully and effectively brought into play, but also Will cause early damage to the system due to leaks and other minor failures. This not only wastes valuable social resources, damages the interests of users, but also damages the image of green energy-saving products in the minds of consumers, and affects the further healthy and orderly development of the entire solar energy industry. Establishing the technical quality reputation of solar energy products; popularizing the new generation of building-integrated new technologies and the promotion and application of new products; alleviating the worries of users: rectifying the consequences of long-term low-tech products caused by excessive price competition is imminent. Under the background of the current domestic and foreign difficulties, it is necessary to reshape the technical quality reputation and brand awareness of the solar energy industry; both merchants and manufacturers have social responsibilities that cannot be ignored and shied away, and it is also a common hope for consumers and various social groups. hope.
Under the conditions of the market economy system, how to make solar equipment from simple manufacturing, engineering installation to after-sales service several important links must be placed in an open, fair, just and effective “quality supervision”, “project supervision” and “responsibility” Under the constraints of the procedural norms of “management”, the rights and interests of consumers can be seriously safeguarded. But under the current solar industry structure in China (province), it is almost impossible to do this. Because of the “big and small and complete”, the “one-stop” management model from production, sales to after-sales service is the real source of the above-mentioned drawbacks. To change the current chaotic state of out-of-control quality supervision, it is necessary to make necessary adjustments, transformations and upgrades to the existing industrial structure: to separate the installation of building-integrated projects from the equipment manufacturing process; and to add a direct A professional and socialized network service system of “after-sales maintenance and maintenance” that is responsible for consumers. Let equipment manufacturing, engineering installation (including sales), and after-sales service operate relatively independently; and according to the operation mode of total quality management (TQC), establish a ” The “next process” has the responsibility and obligation to carry out comprehensive quality supervision on the “upper process” (or manufacturer), so as to realize the “layer-by-layer control” of the whole process of production, sales, and application, and jointly build an internal industry and control products. Responsibility mechanism for user quality assurance; to fundamentally safeguard the legitimate rights and interests of consumers.
In order to carry out authoritative and orderly industrial structure adjustment for the upstream and downstream enterprise groups of the entire solar energy industry, it is not feasible to have a single oral suggestion. Industrialized production, marketing, building-integrated installation and after-sales service are fully understood; can coordinate all aspects of the relationship, and is an objective, fair and authoritative “trader”; distribution of benefits within. As far as Yunnan is concerned, it is unrealistic to continue to rely on the government departments that have issued solar energy installation and maintenance qualifications for many years to manage in the new historical period when it can assume the role of a “trader”. Because this kind of proposition runs counter to the party’s “18th National Congress” government’s policy of deepening reforms by streamlining administration and delegating powers; According to the successful experience of Chinese and foreign industry management, only on the basis of integrating local expert teams and visionary industry elite resources, formally according to the industry association regulations passed by the Provincial People’s Congress, to establish a true “Solar Energy Industry Association” Only the social organization of an independent legal person can truly assume the responsibility for the organization and implementation of this “operator”.
The structural adjustment of the solar energy industry should first start by selecting a group of productive service enterprises that are good at market development, or specialize in the market sales of solar photovoltaic-photothermal products, and basically have the qualifications for building integrated engineering installations. After organizing these batches of enterprises specializing in productive services, it is necessary to promote them to join hands with leading backbone enterprises with modern assembly lines and large-scale production and fine manufacturing equipment, and sign a “joint agreement” to jointly create a promotion to cover the whole Province, specializing in “solar (photovoltaic-photothermal) Internet + information technology consulting for the “downstream” of solar terminal products (including: Internet + e-commerce network marketing system engineering design, engineering installation, after-sales service, etc.) Service Center” (hereinafter referred to as “Information Technology Consulting Center”). The information technology consulting center should be organized and hosted by the industry association: register with the local industry and commerce administrative department to obtain the independent legal person status of the modern productive service industry; special development (engagement) in solar energy (photovoltaic-photothermal ) project: Internet + network marketing, engineering technology consulting, project demonstration, system engineering design and building integration engineering equipment installation or engineering supervision as one of the modern productive technical services. The information technology consulting center can adopt the organizational structure of “membership system”; all equipment with special equipment components for solar energy (such as: vacuum tubes or flat-plate collectors, thermal storage tanks, tripod solar cells, lighting components, controllers, lamps, etc.) Rods and other assembly components) honest enterprises with large-scale stereotyped production and manufacturing capabilities are welcome to participate as members of the “Industry Association”. Solar equipment manufacturing enterprises with or without their own directly affiliated engineering marketing or professional installation teams can adopt the method of “contract entrustment” to entrust an information technology consulting center to sell their own mass-produced qualified products for external agents. And carry out building integrated system engineering design and installation. Similarly, whether there is a professional installation team or not, the after-sales service of the installed and sold products must be handed over to the information technology consulting center to be responsible for the after-sales service work. That is to say, all the after-sales service work that should be undertaken by the member units of the “industry association” must be outsourced to the information technology consulting center to take over the management in a unified manner. And according to the standards stipulated in the “Entrustment Outsourcing Agreement” signed with the Information Technology Consulting Center (for example: 24 yuan per unit per year), one-time payment to the Information Technology Consulting Center for the newly installed solar thermal photovoltaic equipment after sales, After-sales service management fee during the two-year warranty period. As for equipment repair and maintenance management fees after two years, the information technology consulting center will directly charge the owners and users. Under the unified coordination and organizational management of the “Industry Association”, the Information Technology Consulting Center can represent all member units to carry out engineering and technical consulting, product marketing and commercial sales; and undertake the engineering design and commercial sales of large-scale solar systems for all member units Building integration project installation. At the same time, it is fully responsible for the repair and maintenance of the existing solar photovoltaic-photothermal products installed in various regions in the past and present by the member units of the “Industry Association”; the after-sales service of solar products that have been out of warranty and disrepair in the society for many years, and no manufacturer has undertaken services; and trade-in services for related equipment.
The basic service functions and tasks of the solar energy (photovoltaic-photothermal) information technology consulting service center are:
First, publicize and popularize the technical knowledge and maintenance of solar energy utilization, and the common sense and methods of scientific use.
Second, second, carry out “three free” services (free technical consultation; free fault diagnosis; free inspection and maintenance).
Third, accept the user’s entrustment to carry out life-long maintenance and repair or equipment update for products that are out of warranty and out of repair.
Fourth, make regular return visits to users of solar photovoltaic-photothermal products within the jurisdiction, and routinely maintain, repair, and troubleshoot for users to ensure system safety and long-term effective operation.
Fifth, regularly organize experts to hold training courses on the installation, repair and maintenance of solar photovoltaic-photothermal products; cultivate professional and technical personnel with solar energy certificates for enterprises and society.
Sixth, collect, collect and investigate the technology, quality and safety of solar photovoltaic-photothermal products within the jurisdiction; objective information and dynamic statistical data; provide relevant quality supervision required for decision-making by government authorities, and the raw data of statistical analysis and in accordance with.
Seventh, cooperate with industry and commerce and quality supervision departments to verify, report, and crack down on counterfeit and shoddy goods, so as to maintain the market order of the solar energy industry.
Eighth, accept the entrustment of manufacturers to carry out agency sales of brand products including e-commerce information network platforms for member units; undertake professional system engineering design, engineering installation, maintenance, and regular maintenance of solar photovoltaic-photothermal application projects and its products in use.
The necessity of establishing an “Information Technology Consulting Service Center” is also due to the fact that Yunnan’s national solar heat utilization technology and market have been developed earlier, growing fastest, and may also be the provincial-level solar water heater with the largest penetration rate and retention. Product market; people of all ethnic groups in Yunnan Province have long known and applied various solar energy equipment and products on a large scale in production and life: Therefore, there are many brands, uneven quality, and low prices with the most prominent homogeneity. , Low-efficiency solar energy utilization components. Among these solar thermal (including some photovoltaic) application modules, a large proportion of the products have long been in a state of serious leakage, long-term failure, disrepair, no one cares, no management, paralysis, and semi-paralysis. Starting from this mess, although the task is heavy, it can achieve immediate results and achieve outstanding results. “The people have a steel scale in their hearts, and those who win people’s hearts will win the world”; any enterprise with a sense of responsibility, business acumen, and integrity is willing to actively participate. The added economic burden of “free warranty”: for sales companies, it is actually “spending necessary advertising fees, not only to buy the word of mouth praised by consumers; but also to book a customer market for updated products.” Solar Energy Industry Association It should take the lead in running the “Information Technology Consulting Service Center”. Its purpose is to organize the member units to conduct specialized division of labor in an orderly manner in the process of realizing solar energy marketing and “productive services” through the horizontal radiation of the “center”. To achieve complementary advantages, joint cooperation, and jointly face market challenges; at the same time, to promote the industrial structure adjustment of the entire industry; to promote the transformation of solar energy enterprises from manufacturing to production and service. Through the intermediary of “Information Technology Consulting Service Center” Only in this way can the solar energy industry be united and united under the premise of reducing internal friction, so as to become stronger, bigger, more refined, and more refined, so as to create a brand effect. Of course, Maintaining the vital interests of the broadest masses of the people and providing honest services for the vast number of solar energy users are also the unshirkable social responsibilities of the “Information Technology Consulting Service Center”.
The registered capital and normal operating expenses of the “Information Technology Consulting Service Center” mainly come from the following aspects; the annual membership fee income paid by the member units. Second, the technical and service-based labor income obtained by entrusting member units to sell products, organize system engineering design, equipment installation, personnel training, after-sales service and other paid services. Third, since the functions of the “Information Technology Consulting Service Center” cover a number of industry management functions undertaken by a series of government departments in the past, as well as public welfare, transactional, professional, and service-oriented work; According to the principle of “money to buy services”, when the government issues the entrusted tasks, it allocates the corresponding service funds. Fourth, corporate or personal donations. Fifth, legal income from other systems engineering consulting and technical services.